Sr. Customer Support & Integration Engineer OTT

Req ID:  22274

New Delhi, IN

Category:  Customer Care / Technical Support

It is important to be flexible, adaptable and accommodating for this customer facing role. You will be Liaising at many levels with other teams and departments, it is essential to possess good interpersonal skills and the ability to tailor your communication based upon the context. In this role you will be responsible for customer support and integration of OTT components for Irdeto multiple product lines.


Services Group

In this role you will join our service group. Global Managed Services are responsible for delivering and supporting products and managed services to our global customer base; we are the "run it" part of Irdeto. We run the latest IP based security/key provisioning systems on behalf of our customers, and deliver complex multi-screen and digital rights management systems. We have some of the most advanced anti-piracy technology and consulting teams in the industry. Services provides 24/7 global customer support including hosted/cloud based systems to our customers that are changing the way the industry thinks about content protection.

Sr. Customer Support & Integration Engineer - OTT


In this customer facing role you will be Liaising at many levels with other teams and departments, it is important to possess good interpersonal skills and possess the ability to tailor your communication based upon the context. Most of the teams' work is reacting dynamically to customer affecting issues related to our support of “live” production systems.  It is therefore important to be flexible, adaptable and accommodating as requirements can change regularly, often with little or no notice.


Key Responsibilities:

  • Responsible for integration & testing of Irdeto components for Irdeto multiple product lines viz CA, MW, OTT.
  • Needs to take a proactive role to understand any customer related queries and providing a satisfactory response back after required internal discussions.
  • Required to work closely with 3rd parties, solution architect, engineering and test teams to ensure the issues related to OTT on customer platforms are well understood and closed to customer’s satisfaction.
  • This role may require travelling for interactions with customer, 3rd parties and engineering teams.
  • Responsible for providing the required inputs to Project Manager for preparation of Statement of Work


Who are we looking for:

  • Multiple years of experience working in broadcast industry and thorough understanding with respect to the workflow, operations and technologies used.
  • Working knowledge of command line Linux/Unix and Shell Scripting.
  • Working knowledge of Microsoft SQL Server and a good understanding of relational databases.
  • Good understanding of DVB/MPEG standards.
  • Good understanding of Conditional Access and Billing system understanding.
  • Good communication skills, both written and oral.
  • Good Software Engineering and Debugging skills.
  • Team player but able to work independently and remotely.
  • Proactive and self-motivated.
  • Good logical and analytical skills with the ability to absorb multiple requirements, provide analysis and then provide a practical solution that meet the customers’ needs.
  • Good presentations skill from small to medium sized groups.
  • Competent user of the Microsoft suite of Office applications including Microsoft Visio and Project.
  • Technical and/or Engineering background.
  • Basic understanding of networking, for example; TCP / UDP / PPP / IP / Firewalls / broadband

Why join Irdeto?

We are on a mission! A mission to secure the world’s digital platforms. Why? Because a secure platform allows our clients to produce and deliver great content. In return, you can enjoy the latest blockbuster movies and your favorite live events at all times. It doesn’t stop at the media industry. Our security technology is also securing connected transport and IoT applications


What do we offer you?

At Irdeto, we know that it is the people who make our company a success. We encourage personal and professional growth and success among our globally diverse workforce by offering:

  • Competitive remuneration and benefits
  • Career and personal development opportunities
  • Flexible working spaces in state of the art offices
  • A focus on collaboration, creativity, health and happiness
  • Working for a truly global company with offices in 15+ countries

With nearly 50 successful years of business innovation behind us, Irdeto is a solid company to join. We are looking for people who are energetic, dynamic and driven to be part of our community.


Welcome to Irdeto!

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