IT Support Intern

Req ID:  22429
Location: 

Hoofddorp, NL

Category:  IT

Join our IT ServiceDesk team as IT/Computer-Science student to get hands-on experience with tier-one internal customer IT support issues.

 

Technology group

In this role you will join our Technology team. This team is Irdeto’s center of excellence for Technology Advancement, Innovation, Market Intelligence, IT and DevOps. We deliver outstanding service to our customers, both internal and external. We are dedicated to the lifecycle management of Irdeto’s products and services, and ensure our products operate flawlessly in the cloud. If you enjoy innovation, providing great support, smooth IT and Cloud processes and complicated technical challenges, you’ll love working with us.

 

About the internship:
Here at Irdeto we pride ourselves on our very diverse international working culture and continuous inclusion of interns from around the world to further their knowledge in the field through quality hands-on work experience in our teams.

Are you the progressive Computer Science or Information Technology-oriented student that we are looking for? Are you passionate about serving technical queries for our internal customer?

 

As IT Support Intern you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. You other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledgebase (i.e. Atlassian) and use it to resolve first line support cases and queries. You will also be working closely with our IT Senior Service Desk colleagues to identify a relevant set of repetitive existing support scenarios and provide other operational support from time-to-time. At all times we expect you to bring a customer-centric, helpful, friendly and positive attitude to your work and colleagues.

 

What will you be learning?

  • How to fix both Windows and MacOSX desktop support issues.
  • How to deploy Enterprise based Laptops and device management using Dell Case and Jamf.
  • How to deliver the appropriate IT resources for each individual or departments needs, whilst staying within budget.
  • How to troubleshoot, refactor and continuously improve the quality of technical support / assistance.
  • How to work on an IT service-management ticketing system.
  • How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
  • How to work with other Technology Operations teams such as systems administration and networking.

 

What we ask of you:

  • Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university / other educational institution)
  • You are available for an internship lasting for 6 months
  • Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. antivirus, adobe, office 365).
  • Some knowledge of how to install apps on the iOS phone (i.e. e-mail clients, business apps).
  • Working knowledge of the Microsoft Office suite is a plus.
  • Some experience with a scripting language (i.e. python) is a plus.
  • Dare to be curious, creative and provide innovative solutions by thinking outside-the-box.
  • Quick learner and adopter of new systems, platforms and tools.
  • Pro-active, quality-minded with a positive attitude; you have great interpersonal skills and work well with others.
  • Good English communication skills (both verbal and written).

Why join Irdeto?

We are on a mission! A mission to secure the world’s digital platforms. Why? Because a secure platform allows our clients to produce and deliver great content. In return, you can enjoy the latest blockbuster movies and your favorite live events at all times. It doesn’t stop at the media industry. Our security technology is also securing connected transport and IoT applications. We are innovative, international and a great place to work.

 

What do we offer you?

At Irdeto, we know that it is the people who make our company a success. We encourage personal and professional growth and success among our globally diverse workforce by offering:

  • Competitive monthly allowance
  • Flexible working spaces in state of the art offices
  • A focus on collaboration, creativity, health and happiness
  • Working for a truly global company with offices in 15+ countries

With nearly 50 successful years of business innovation behind us, Irdeto is a solid company to join. We are looking for people who are energetic, dynamic and driven to be part of our community.

Welcome to Irdeto!


Job Segment: Computer Science, Cloud, System Administrator, Technical Support, Technology